COVID-19 FAQ

In these challenging and uncertain times, everyone on the Sand Dollar Real Estate team appreciates your patience, understanding and trust. We are doing our best to keep up with rapidly changing situations. Please note that we are currently experiencing very high call volumes, and the best way to contact our team is via email at rentals@sanddollarrealestate.com.

Effective July 1: A new plan, Keep Maine Healthy, has created a testing alternative to the 14-day quarantine for visitors to Maine starting July 1. It allows residents of New Hampshire, Vermont, NY, NJ and CT to travel to Maine without testing or quarantine, and visit Maine lodging starting June 12. Visitors from outside Maine, NH, VT, CT, NJ, NY are still able to come but they must self quarantine for 14 days or self-test. According to the order: The State will allow adults who obtain and receive a negative COVID-19 test within 72 hours prior to arrival forgo the 14-day quarantine upon arrival in Maine.

If you do come, you’ll have to sign a Certificate of Compliance indicating either that you have received a negative COVID-19 test result within 72 hours of your arrival, that you will quarantine in Maine for 14 days, or that you have already completed your quarantine in Maine. This compliance form must be provided to check-in at all Maine lodging, campgrounds, seasonal rentals, overnight camps, and other commercial lodging, such as Airbnb. Visitors may be asked to furnish proof of the negative test result upon request.

To learn more about the Keeping Maine Healthy initiative and find a testing location near you, use the following links.

Keeping Maine Healthy Plan

Get Tested 

We can’t impact or change the Governor’s orders imposed on out of state visitors, we can only advise and share the information available to us.  We are doing our best to keep apprised of and educate on the changing orders, but strongly encourage you to do your own research and fact checking.

ALL Maine Businesses are Required to Comply with “Checklists” in order to reopen.

At this time during the months of July and August, non-resident visitors will still be subject to the state’s 14-day quarantine period or its testing alternative. Masks must be worn in all public spaces and in situations where safe social distancing is not possible. Group gatherings, loitering, and activities that prevent social distancing guidelines are not permitted. Additional guidance on how quarantine policy relates to lodging is forthcoming and we will post once it becomes available.

Helpful Self-Quarantine Services

Protecting our guests, owners, and staff is our number one priority. We are following recommendations/guidelines from Maine CDC and DECD when making decisions on how to reopen and serve our guests and homeowners safely and effectively.

FAQ’s

Are the beaches open?

Effective Monday, June 15, most of Maine’s beaches will be open for both active and passive use. Maine’s CDC social distancing protocols remain in place, including beach users remaining 6’ apart.

Read about Goose Rocks Beach Regulations

If I cancel, will I be refunded my deposit?

Each home is individually owned, cancellation policies due to COVID concerns may vary.  At this time most owners are providing refunds for guests who booked prior to May 1. If you would like to cancel your reservation please contact us at rentals@sanddollarrealestate.com, we will be reviewing cancellation requests with each owner on a case-by-case basis.

For those who book after May 1, the normal cancellation/refund policy will apply, which as written in our agreement reads:

“If I must cancel for any reason, I understand that Sand Dollar Real Estate will make every effort to find a tenant to replace me. If this occurs, I will receive the rental fee back less 15% of the rental fee as a service charge. If the cottage is not rented for that time period to another tenant, the owner is entitled to keep my rental fee.”

If you choose to visit Goose Rocks this summer you will be required to sign an addendum to the original agreement acknowledging that you are aware of the potential risks and restrictions associated with COVID-19, you understand that 14 day quarantine guidelines, agree that you or anyone in your party will not hold Sand Dollar Real Estate, staff, independent contractors or the home owners liable for any COVID-19 related illness contracted or any State/Local mandated limitation imposed on them before or during their stay with us.

What precautions are you taking to ensure my vacation rental is safe?

Safety is a priority for both our team and guests. Here are a few of the measures we have put in place in response to the COVID-19 pandemic: Please keep in mind each home is individually owned and protocol may vary.

Cleaning/Sanitation: While we have always required that our cleaning professionals maintain high standards to ensure all properties are thoroughly cleaned between each guest, we have enhanced our cleaning protocols to ensure all surfaces are thoroughly sanitized and disinfected. Special attention is paid to high traffic and high touch areas. A bleach dilution and/or CDC Approved cleaning supplies, is being used on all hard surfaces, including door handles, light switches, etc. Due to the amount of additional protocols and safety there will likely be a longer change-over time between each guest. This could also impact your reservation and/or the length of your stay.

Sanitization: The owners of your rental property will be providing a CDC approved spray sanitizer and cleaning products which will be used to sanitize all high use soft surfaces e.g. sofas, chairs, mattresses, curtains …)

Linens: We are removing all unnecessary bedding, including decorative pillows, shams, comforters, etc. All bedding that remains in the property (bedspreads, blankets, mattress pads, pillow covers, etc.) will be removed and taken to a professional laundry service after every guest.

Supplies: To avoid transfer of products from one home to another, the owners of our properties will supply, CDC Approved cleaning products, and a good quality vacuum cleaner for the season for your use and the use of the cleaning companies.

Contactless Check-Ins and Outs: We are working on ways to provide contactless check-in/check-out procedures. Information will be released as soon as it’s available.

Staff Safety: Should you find yourself needing the assistance of one of our team members while in your vacation rental, our staff will be equipped with gloves and masks so that any contact can be done so in a safe manner. We may ask that any issues/tasks deemed not to be an emergency be put off until after your stay so that we can limit the interaction on the property.  We do ask that you contact us to inform us of what needs to be repaired so we can take care of this after your departure.

Training & Self Education: we are training staff and encouraging guests to educate themselves on safety guidelines, recommended cleaning protocols and proper use and disposal of personal protective equipment (PPE’s).

Handmade Cloth Masks will be available for purchase at our office for those who need one.

 

 


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